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Privacy policy

Éduchateur inc., including the pet-sitting and pet-walking division Entre pattes et mains and the FélinExpert platform, take the protection of personal information very seriously. As required by Bill 25, An Act respecting the protection of personal information in the private sector,Éduchateur inc .’s privacy policy describes the types of personal information we collect, how we use it, the measures we take to protect it, and your privacy rights.

 

Collection of personal data

Éduchateur inc. collects the following types of personal data provided by the user:

  • Identifying information: surname, first name, postal address, e-mail address, telephone numbers;
  • Payment information: credit card information is managed by applications such as Quickbooks, Stripe, Shopify and PayPal;
  • Order or service request information: purchase history, products and services consulted, preferences and interests;
  • Technical information: IP address, browser type, pages visited and other data relating to the use of our site.

 

Use of personal data

Éduchateur inc. uses personal data for the following purposes:

  • Order processing: process and deliver orders; keep users informed of order status;
  • Handling service requests: keeping the user informed of procedures and offering a service adapted to the user’s needs;
  • Customer service: answering user questions and providing efficient customer support;
  • Marketing: to send you special offers, promotions and information about our products and services, subject to your prior consent as required by law.

 

Sharing personal data

Éduchateur inc. shares personal data with :

  • Trusted partners: third-party service providers who help us operate our online store, process payments, ship orders, and provide services. These partners are required to protect your personal data in accordance with this privacy policy.

 

Personal data protection

Éduchateur inc. applies appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, modification or destruction. These measures include data encryption, secure storage, encryption of connections and data transfers, the use of firewalls, rigorous access controls with authentication, and the use of third-party applications and sites that comply with security standards.

 

Your rights

These rights apply only to residents of Quebec and Canada*. You have the following rights with respect to your personal data:

  • Access: you can request a copy of the personal data we hold about you;
  • Rectification: you can request the correction of inaccurate or incomplete data;
  • Deletion: you may request the deletion of your personal data in certain circumstances;
  • Objection: you may object to the processing of your personal data for direct marketing purposes or in other specific situations;
  • Portability: you can request that your personal data be transferred to our data controller.

Residents of Canada* may exercise the rights specified above by submitting a request to the person responsible for our privacy practices and policies by contacting Éduchateur inc. customer service at the following e-mail address: clientele@educhateur.com.

Éduchateur inc. will need to verify your identity before processing your request. To verify your identity, you will need to provide us with the following information along with your request:

  • Full name;
  • e-mail address.

Éduchateur inc. will respond to most user requests within 30 days of receipt.

Note: For all users residing outside Canada, such as European users, Éduchateur inc. offers the same rights regarding personal data. The same requests as mentioned above may be addressed to Éduchateur inc.

 

Data retention

Éduchateur inc. retains personal data for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.

 

Changes to the privacy policy

Éduchateur inc. reserves the right to modify this privacy policy at any time. Any changes will be posted on this page and will take effect immediately. Éduchateur inc. encourages you to visit this page regularly to stay informed of any updates.

 

Contact

If you have any questions about this privacy policy or to exercise your rights, please contact Éduchateur inc. :

Catherine Beauregard, General Manager
Éduchateur inc.
clientele@educhateur.com
(514) 647-2428

Last update : 2024-11-20

 

Intellectual property

The elements featured on this site, such as sounds, videos, texts, animations, programs, graphics, utilities, databases and software, are protected by the provisions of the French Intellectual Property Code and belong to their respective authors.

The user undertakes not to infringe the intellectual property rights relating to these elements and in particular not to reproduce, represent, modify, adapt, translate, extract and/or reuse a qualitatively or quantitatively substantial part of them, with the exception of acts necessary for their normal and proper use.