CHAtCADÉMIE Master “Managing comments on your social media in the animal industry”

*Course in french only*

No matter what type of pet business you operate, you’ll have to manage your Facebook, Twitter or Instagram page. The nature of these social media means that you’ll invariably have to deal with sometimes disparaging comments. Studies show that over 87% of your future customers will consult your social media before doing business with you. Knowing how to respond to these comments is therefore essential.

With 15 years of social media management experience as an Éduchateur and 35 years of professional experience as a manager in customer service and marketing, Daniel Filion leads this conference and will present several simple and practical methods for responding appropriately to the sometimes pleasant and sometimes vindictive comments found on social media.